Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We only return manufacturing defect in product or wrong item dispatched to customer so in this conditions we replace the old item with new item to customer.
In any other Reason We will not return product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@acquaset.in.
To start a return, you can contact us at sales@acquaset.in. Please note that returns will need to be sent to the following address: [Acquaset Bathware Llp, c/o Rajlaxmi Tiles & Potteries,Opp. Shrinathji Weigh Bridge, Nr. Sonet Ceramic,Old Ghuntu Road,Morbi - 363642,Gujarat]
Return rules summary
- Returns accepted for 7 days
- Free return shipping
- No restocking fee
- Replace with New actual ordered items
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns once sale items.
Exchanges
We have a 7-days exchange policy after received your order.
We exchange our product only if you received different product compare to your ordered product model.
First customer have to contact Acquaset team for this issue than check and approved by team for exchange.
After exchange approved first customer has to send product by courier service to Acquaset company address.
After your product receive to company we will initiate exchange your product with new product.