Exchange, Returns & Refund Policy

Returns

We accept returns within 7 days of delivery for most items in new, unused condition.

To be eligible for a return, items must be in their original packaging with all accessories, manuals, and documentation included.

Eligible items must meet the following conditions:

• Item is unused and in original condition
• Original packaging is intact
• All accessories and documentation included
• Proof of purchase is provided

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We only return manufacturing defect in product or wrong item dispatched to customer so in this conditions we replace the old item with new item to customer.

In any other Reason We will not return product. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@acquaset.in.

To start a return, you can contact us at sales@acquaset.in. Please note that returns will need to be sent to the following address: [Acquaset Bathware Llp, c/o Rajlaxmi Tiles & Potteries,Opp. Shrinathji Weigh Bridge, Nr. Sonet Ceramic,Old Ghuntu Road,Morbi - 363642,Gujarat] 

Return rules summary

• Returns accepted for 7 days
• Free return shipping
• No restocking fee
• Replace with New actual ordered items

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns once sale items.

Exchanges

We have a 7-days exchange policy after received your order.

We exchange our product only if you received different product compare to your ordered product model.

First customer have to contact Acquaset team for this issue than check and approved by team for exchange.

After exchange approved first customer has to send product by courier service to Acquaset company address.

After your product receive to company we will initiate exchange your product with new product.

Refunds

Once we receive your return, we will inspect the item and process your refund within 5-7 business days.

Refunds will be issued to the original payment method used for the purchase.

Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

We offer exchanges for defective items or incorrect orders. If you need a different size, finish, or model, please contact us.

1. Contact our customer service team
2. Provide your order number and details
3. Return the original item
4. Receive your replacement once we process the return

The exchange/replacement product will be delivered within 10 days after receive product.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. We are not responsible for items lost or damaged in return transit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage.

We will arrange for a replacement or full refund, including return shipping costs. Please report any damage within 48 hours of delivery.